October 12-16, 2026
Orlando World Center Marriott
Reasons to Attend:
Service Management
Field service organizations are under pressure from every direction. Technician shortages, rising customer expectations, and fragmented scheduling tools are compounding the cost of every missed fix. For those ready to move, the opportunity to lead on service performance is significant.
Enter the Era of Limitless Service
Discover how agentic AI is transforming field service through continuous loops of insight, decision, and action, delivering faster resolution, higher uptime, and consistently limitless performance. Real organizations, real outcomes and a clear path to limitless performance.
Delivered.
01.
Where the world's most essential industries set the agenda
One room. Three days. Every expert in the IFS ecosystem and everything your industry needs to be limitless.
Peers to collaborate, benchmark and learn from.
Tracks across industry, AI, solution and C-suite.
Sessions curated around your role and priorities.
Of attendees come back. You will see why.
02.
Join your Peers
Three days. One stage. Every industry the world relies on. Here’s what the room looks like when you arrive in Orlando.
03.
Why Unleashed. Why now.
The service organizations pulling ahead aren’t just scheduling better. They’re running AI-driven operations that resolve issues before customers feel them. Unleashed is where they come to build it.
Insight Built for Service Performance
Understand what benchmark data reveals about how leading service organizations align scheduling, workforce capacity, and SLA execution to deliver first-time fix at scale, without compounding cost or customer churn.
AI in Action Across Field Service
Live demonstrations covering AI-powered scheduling, technician dispatch, and agentic AI in action, showing how service organizations use operational intelligence to turn fragmented field operations into coordinated, outcome-driven execution.
Keynotes That Shape What's Next
Hear from field service leaders redefining what the Moment of Service looks like as technician shortages, rising SLA complexity, and customer expectations continue to converge.
AI Startup Hall
Discover Industrial AI companies solving field service challenges with no scalable answer until now, from autonomous scheduling optimization to intelligent parts forecasting and real-time SLA protection.
Field Service Breakouts
Build your agenda around the service priorities that matter most. Sessions cover scheduling optimization, first-time fix, workforce planning, contract management, and agentic AI in field service execution.
Hands-On Learning and Training
Oliver Bowles
Finance Director, Portsmouth Aviation
04.
Key Sessions from Our Agenda
Unleashed features more than 100 breakout sessions focused on the decisions that impact operational performance most. From AI governance to workforce constraints and supply chain disruption, sessions deliver real customers, real data, and real results.
Agenda highlight 1
What Leaders See Coming
Speaker:
Mark Moffat, CEO - IFS
IFS CEO, Mark Moffat, outlines his vision for the next era of Industry. Hear how Industrial AI will unlock the industrial capacity the world’s future prosperity depends on.
Agenda highlight 2
From the lab to the frontline with IFS Nexus Black
Speaker:
Kriti Sharma, CEO – IFS Nexus Black
IFS Nexus Black CEO, Kriti Sharma, and pioneer customers showcase how we take AI from the research lab to the frontline of Industrial operations – building with those who run the industries the world relies on.
Agenda highlight 3
IFS Industrial AI in Action
Speaker:
Cathie Hall, CPCO – IFS
IFS Chief Product and Customer Officer, Cathie Hall, brings the latest IFS Industrial AI innovations to life on stage, showcasing how to remove industry’s biggest constraints in a live demo.
Insight That Keeps You Connected
05.
What you'll leave with
Benchmark insight on how leading service organizations are closing the first-time fix gap
Independent data and real service examples showing how the best performers align scheduling, skills matching, and parts availability. The kind of evidence that changes what your next workforce decision looks like.
A sequenced path for scaling Industrial AI from optimized scheduling to autonomous field service operation
See how service organizations are moving from manual dispatch to coordinated, AI-driven execution. Walk away with a practical roadmap for scheduling optimization, SLA protection, and workforce productivity on one unified platform.
Industrial AI running across a live field service scenario
Watch a job get assigned, a disruption land, parts get reallocated, and decisions adapt in real time. No slides, no theory. Just the system running across the full service lifecycle.
A peer network built on shared operational reality
Field service directors, workforce planners, and operations leaders are navigating the same SLA and workforce pressures. The relationships built at Unleashed tend to carry well beyond Orlando.
Be Part of the Era of Limitless Industry
From first-time attendees to returning champions, Unleashed 2026 brings your transformation into focus and turns vision into action.
