October 12-16, 2026
Orlando World Center Marriott
Reasons to Attend:
Service Management
Predictable, profitable service begins by moving beyond reactive operations. Over three days at Unleashed, field service leaders can learn from customers, experts, innovators, and peers through practical sessions, real-world outcomes, live experiences, and roadmap discussions. See how leading organizations are using Industrial AI and connected service operations to improve first-time fix rates, meet demanding SLAs and overcome workforce constraints.
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Join your Peers
Three days. One stage. Every industry the world relies on. Here’s what the room looks like when you arrive in Orlando.
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What's on for Service Management
DELIVERED. The Moment of Service Is Where Trust Is Built or Lost. This Is Where You Make Sure It’s Built. Explore The Era of Limitless Industry through dedicated service management sessions covering Industrial AI, field service transformation, operational excellence, and customer outcomes.
Too Much Demand. Too Few Experts. A New Era of Field Service Starts Here
Field service leaders are under pressure to deliver faster resolution, higher uptime, and more transparent customer outcomes while dealing with workforce constraints, rising operational complexity, and technology debt.
Field Service Management Now, Next & Beyond
This forward-looking session provides a comprehensive view of where IFS Field Service Management is today, what is coming next, and how service organizations can prepare for the future.
AI-powered Scheduling: Now, Next and Autonomous
Join the IFS product team for a roadmap session exploring how IFS Planning & Scheduling Optimization (PSO) is evolving into an AI-powered decision layer for service operations.
Every Fault Has a Cost. Digital Workers Are How A Leading Facility Management Customer Stopped Paying It Twice.
As service organizations scale through acquisition and expansion, the gap between issues being reported and actions being taken becomes a growing source of cost and risk.
AI Powered technician enablement
Explore how AI is transforming the technician experience with faster diagnosis, guided execution, and smarter knowledge capture.
Scaling Industrial AI from Pilot to Operating Impact
One of the largest preventive HVAC service providers in the US is scaling service-led growth without fragmenting operations or financial control.
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Why Unleashed. Why now.
Unleashed is the global stage for Industrial AI. For field service leaders, it’s also the one place each year where the people building IFS Field Service Management, customers already running it at scale, and peers under the same “do more with less” pressure are all in one room.
Prove the business case with real numbers, not promises
Hear value-realization data from customers, alongside the IFS customer averages of a 10.5% improvement in first-time fix and a 16% increase in SLA compliance. Take away proof points to help quantify the return on your service technology.
See it work in your industry
Watch the fault-to-fix loop demonstrated live against real operating conditions across industries. Whether you run a communications network protecting SLA thresholds, a service provider wrestling with margins, or a transportation operation re-optimizing routes mid-disruption, you’ll see your environment on stage with real customer voices.
Go deeper than a demo
Explore AI-powered planning and scheduling optimization, the migration path to IFS Cloud and a forward-looking Field Service Management roadmap. For those joining pre-conference, go hands-on with a guided fault-to-fix scenario in the Resolve lab.
AI Startup Hall
Discover emerging Industrial AI innovation for field service, tackling some of the industry’s toughest operational challenges and opening up new approaches to service execution.
Solve the workforce squeeze
Too much demand and too few experts is a defining pressure on service today. See how AI is changing the technician experience, reducing administrative work, supporting decisions in the field and helping service teams handle more demand when expertise is scarce.
Join the people who run service
Insight That Keeps You Connected
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What you'll leave with
A defensible business case for service investment
Proof points and value-realization evidence to support your own priorities and investment decisions.
A direct line to the Field Service roadmap
Clarity on what’s coming next for Industrial AI, IFS Cloud and Field Service Management.
A first-hand read on where agentic AI is production-ready
A view of agentic AI operating in real service scenarios, not just as a roadmap promise.
A peer network built on shared operational reality
Connections with field service directors, workforce planners, and operations leaders navigating the same SLA and workforce pressures.
Be Part of the Era of Limitless Industry
From first-time attendees to returning champions, Unleashed 2026 brings your transformation into focus and turns vision into action.
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Where industry leaders set the agenda
One room. Three days. Every expert in the IFS ecosystem and everything your industry needs to be limitless.
Steve Mould
Modulaire Group
Curtis Taylor
Sims Crane
Lidia Ribarovska
Quanta Services
