October 12-16, 2026
Orlando World Center Marriott
Reasons to Attend:
Communications
Connectivity is no longer the differentiator in communications. As 5G and fibre converge and customer expectations rise, service performance has become the primary source of competitive advantage and risk. For those ready to lead, the opportunity is significant.
Enter the Era of Limitless Communications
See how leading operators are moving from isolated AI initiatives to trusted, auditable automation that improves service outcomes. Real organizations, real outcomes and a clear path to limitless performance.
Connected
Every network. Every signal. Every customer. Always on.
01.
Where the world's most essential industries set the agenda
One room. Three days. Every expert in the IFS ecosystem and everything your industry needs to be limitless.
Peers to collaborate, benchmark and learn from.
Tracks across industry, AI, solution and C-suite.
Sessions curated around your role and priorities.
Of attendees come back. You will see why.
02.
Join your Peers
Three days. One stage. Every industry the world relies on. Here’s what the room looks like when you arrive in Orlando.
03.
Why Unleashed. Why now.
Service performance is now the primary source of competitive advantage in communications. This is where leading operators close the AI credibility gap.
Insight That Keeps You Connected
Move beyond isolated AI trials. Unleashed shows how operators translate strategy into operational outcomes, improving service delivery, reducing churn, and protecting margin at scale.
AI in Action Across the Network
Live demonstrations built around telco challenges: field service optimization, network asset management, and moving from isolated AI initiatives to trusted, auditable automation.
Keynotes That Shape What's Next
Hear from communications leaders redefining service performance as 5G and fiber converge, cloud and edge services scale, and customer and regulatory expectations keep rising.
AI Startup Hall
Discover new Industrial AI companies solving communications problems with no scalable answer until now, from predictive field service to intelligent, auditable network operations.
Communications Breakouts
Build your agenda around the service and network challenges defining your business. Sessions cover field service, network asset lifecycle, workforce scheduling, customer experience and building AI your operations teams can trust.
Hands-On Learning and Training
Expert-led workshops and live demos built around IFS capabilities for communications operators. Leave with practical tools, a clearer implementation path and the confidence to deliver on your service performance goals.
Training registration coming soon.
Lance Schultz
IT Director, KLN Family Brands
04.
What's on for Communications
Unleashed brings together communications leaders, partners, and industry experts to explore The Era of Limitless Industry. Browse sessions spanning Industrial AI, field service transformation, and closed-loop network operations, then see the full agenda to plan your time in Orlando and stay connected.
Agenda highlight 1
When Seconds Matter: Agentic Operations Protect SLAs
Speakers:
Kriti Sharma, CEO IFS Nexus Black, Garvan Doyle, Anthropic
Leaders are accountable for SLAs they can no longer manually control. This keynote unpacks what connected operations really means; linking field service, asset management, and Industrial AI to deliver a practical framework for autonomous, resilient execution.
Agenda highlight 2
Customer Story: From Reactive Dispatch to Closed-Loop Execution
Speakers:
Mark Moffat, IFS CEO, Mohamed Kande, PwC
Field service is where customers are won or lost. Hear directly from a leading communications operator how they transformed field execution at scale: faster response times, fewer repeat visits, better technician productivity, and more predictable SLA performance. A candid look at what it really takes to move from reactive dispatch to controlled, resilient execution and better customer experience.
Agenda highlight 3
AI Unscripted: Trust, Governance & Control in the Communications Industry
Speakers:
Christian Pederson, CPO IFS, Merry Frayne, Boston Dynamics, Sean Remington, Eversource, David Gladey, Eversource, Prasad Satyavolu, Accenture, Chris Merchant, Linmar
Industrial AI acts but trust, governance, and decision ownership determine whether it delivers value or amplifies risk. This interactive panel cuts through the hype: what decisions should be automated, what must stay human-controlled, and how do you measure outcomes once AI is live.
Full Width Video Title
05.
What you'll leave with
What closed-loop field execution looks like for a leading communications operator
Hear directly from an operator that transformed field execution at scale: faster response times, fewer repeat visits, better technician productivity, and more predictable SLA performance. A candid account.
A clear picture of where the IFS communications platform is heading and how to shape your place in it
From what is in market today to fully autonomous closed-loop operations. See the forward roadmap, bring your operational priorities into the conversation, and leave with clarity on what comes next.
A live fault-to-resolution loop, from signal to fix
Watch Industrial AI move through a full fault cycle: agentic dispatcher, AI schedule optimization, field execution, and improved customer experience on one screen. The gap between seeing it and running it closes fast.
A peer network always on, just like your network
CIOs, operations leaders, and field service executives from communications operators navigating the same SLA and customer experience pressures. Relationships that keep delivering long after you leave Orlando.
Be Part of the Era of Limitless Industry
From first-time attendees to returning champions, Unleashed 2026 brings your transformation into focus and turns vision into action.
